Refund & Cancellation Policy

1. Subscription Management and Cancellation

1.1 Right to Cancel: You may cancel your ClueSales subscription at any time through your account billing settings or by contacting billing support at support@cluesales.com. Canceling a subscription stops automatic renewals for future billing cycles.

1.2 Access After Cancellation: Cancellation does not take effect immediately as a termination of access. You will retain access to ClueSales until the end of your current paid billing cycle, after which your account will not renew.

1.3 Annual Subscriptions: For annual plans, cancellation prevents auto-renewal for the subsequent annual term. Cancellation mid-cycle does not entitle you to a pro-rated refund for remaining unused months, except within the 14-day refund window outlined in Section 3.

2. Free Trial Period

2.1 Trial Conditions: If ClueSales offers a free trial, details and parameters will be displayed prior to activation. You may cancel at any time during the trial period to avoid being charged.

2.2 Conversion: If a trial converts into a paid subscription, the initial charge is subject to the 14-day refund window starting on the transaction date.

3. Refund Policy

3.1 14-Day Money-Back Guarantee: Payments for ClueSales subscriptions are eligible for a full refund within 14 calendar days of the original transaction date. Refund requests submitted after 14 days are non-refundable for the active billing period.

3.2 Merchant of Record & Support: Payments are processed by Paddle.com, our Merchant of Record. You can request a refund directly through your Paddle receipt email, via Paddle Buyer Support, or by emailing support@cluesales.com within 14 days.

3.3 Fair Use & Anti-Abuse: To prevent fraud, system abuse, and unauthorized data extraction, refund eligibility may be revoked if there is evidence of substantial platform usage, high-volume data exports, or violation of our Terms of Service prior to requesting a refund.

3.4 Technical Issues: If a technical defect prevents access to core features, please notify us immediately at support@cluesales.com so we can resolve it or process a refund via Paddle in accordance with statutory requirements.

4. Billing Through Paddle

4.1 Merchant of Record: Our order and checkout process is conducted by Paddle.com. Paddle is the Merchant of Record for all ClueSales orders and manages payment processing, compliance, applicable taxes (VAT/GST), and refunds.

4.2 Billing Disputes: If you identify an unauthorized charge or billing discrepancy, please notify support@cluesales.com promptly so we can resolve the issue with Paddle before contacting your payment provider.

5. Account Termination & Mandatory Legal Rights

5.1 Violations: Accounts terminated or suspended due to severe breaches of our Terms of Service (such as illegal activity or deliberate hacking) forfeit refund eligibility to the maximum extent permitted by law.

5.2 Consumer Protection: Nothing in this Policy limits or excludes mandatory statutory withdrawal or consumer rights guaranteed under applicable local law (including EU/UK cooling-off protections).