Terms of Service

1. About These Terms

1.1. These Terms of Service ("Terms") govern your access to and use of the ClueSales platform and related services ("ClueSales", the "Service", or the "Platform") provided by Cluesales Labs LLP ("ClueSales", "we", "us", or "our").

1.2. ClueSales is a software-as-a-service platform that helps businesses receive, process, screen, score, route, and communicate information relating to inbound leads and inquiries.

1.3. By creating an account, activating a subscription, accessing the Platform, or otherwise using the Service, you agree to these Terms. If you do not agree to these Terms, you must not use the Service.

1.4. If you are using ClueSales on behalf of a company, partnership, agency, or other organization, you represent that you have authority to bind that organization to these Terms. In that case, "you" and "your" refer to that organization and its authorized users.

2. Eligibility and Account Responsibilities

2.1. You must provide accurate and reasonably current information when creating and maintaining your account.

2.2. You are responsible for maintaining the confidentiality of your account credentials, API credentials, webhook configuration, access tokens, passwords, and other authentication information associated with your account.

2.3. You are responsible for all activity performed through your account and for ensuring that your employees, contractors, agents, and other authorized users comply with these Terms.

2.4. You must promptly notify us if you believe that your account, credentials, or security configuration has been compromised.

3. The ClueSales Service

3.1. ClueSales provides software for receiving, processing, screening, enriching, scoring, routing, and communicating information relating to inbound leads and inquiries, including through supported websites, forms, webhooks, email, messaging, CRM, and other integrations.

3.2. The specific features available to you depend on your subscription plan, account configuration, and any applicable usage limits displayed at the time of purchase.

3.3. We may add, modify, improve, replace, or remove features from time to time. We may also perform maintenance, security updates, infrastructure changes, or other operational work that may temporarily affect availability.

3.4 Service Limitations: The Service depends on software, infrastructure, networks, telecommunications providers, email and messaging providers, integrations, and other third-party or customer-controlled systems. Accordingly, ClueSales does not guarantee that every inbound inquiry will be received, processed, classified, scored, routed, notified, delivered, or synchronized successfully or without delay or error.

3.5. ClueSales does not guarantee any particular number of leads, sales opportunities, conversions, revenue, response rate, or business outcome from use of the Service.

4. Acceptable Use

4.1. You may use ClueSales only for lawful business purposes and in accordance with these Terms and applicable laws and regulations.

4.2. You must not use the Service to:

• violate any applicable law, regulation, court order, or third-party right;
• send or facilitate unlawful, deceptive, fraudulent, abusive, or unsolicited communications;
• process information that you do not have the right or lawful basis to process;
• attempt to gain unauthorized access to the Platform, another customer's account, or related infrastructure;
• interfere with, disrupt, overload, or compromise the Service or its infrastructure;
• introduce malicious code, harmful payloads, or other security threats;
• reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service, except where such restriction is prohibited by applicable law;
• resell, sublicense, lease, or commercially exploit the Service outside the permissions of your subscription or written agreement with us; or
• use the Service to develop or operate a competing service using our proprietary software, interfaces, workflows, or confidential information.

4.3. We may investigate suspected violations and may restrict, suspend, or terminate access where reasonably necessary to protect the Service, our customers, third parties, or our legal and regulatory interests.

5. Lead Data, Routing and Customer-Configured Contacts

5.1. You retain your rights in data and content that you submit to ClueSales or cause to be submitted through your configured integrations ("Customer Data").

5.2. You are responsible for ensuring that you have all rights, permissions, notices, consents, and other lawful bases required to collect, submit, process, transmit, and otherwise use Customer Data through the Service.

5.3. ClueSales may process inbound lead and inquiry information according to the workflows and routing rules configured by you. This may include screening, filtering, scoring, routing, and transmitting lead information to contacts, systems, or integrations designated by you.

5.4 Customer-Configured Contacts: The Customer is solely responsible for the accuracy, completeness, authorization, and appropriateness of contact information and routing instructions configured in the Service, including names, email addresses, telephone numbers, and other recipient details.

5.5 Authority to Transmit: The Customer represents and warrants that it has the necessary rights, permissions, and authority to provide such contact information to ClueSales and to authorize ClueSales to transmit Customer Data and lead information to the configured recipients.

5.6 Recipient Responsibility: The Customer is responsible for ensuring that configured recipients are authorized and appropriate recipients of Customer Data and lead information. ClueSales is not responsible for disclosures, delivery, or access resulting from inaccurate, outdated, unauthorized, or incorrectly configured recipient information supplied or selected by the Customer.

5.7 Internal Notifications: ClueSales may send notifications containing lead information to Customer-configured internal recipients through supported email, SMS, or other notification channels for the purpose of internal lead handling, routing, and follow-up.

5.8 No Outbound Lead Communications: ClueSales does not, merely by processing or routing an inbound lead, send marketing, sales, or other outbound communications to the individual who submitted the inquiry. ClueSales acts as a technical platform for processing and routing inbound information according to the Customer's configuration.

5.9 Customer Communications: If the Customer or its personnel independently contact a lead or inquiry submitter, the Customer is solely responsible for ensuring that such communications comply with applicable law, consent requirements, privacy obligations, opt-out requirements, and applicable third-party rules.

5.10. You are responsible for reviewing and maintaining your routing configuration, recipient information, integration settings, and other account configuration used to determine where Customer Data is transmitted.

5.11. You authorize ClueSales to host, process, transform, transmit, and otherwise handle Customer Data as reasonably necessary to provide the Service and perform the workflows configured for your account, subject to these Terms and our Privacy Policy.

6. Third-Party Services and Integrations

6.1. ClueSales may connect with or depend upon third-party services, including telecommunications providers, email delivery providers, payment providers, hosting providers, webhook destinations, CRM systems, data sources, and other external platforms.

6.2. Your use of third-party services is subject to the applicable third party's terms, policies, availability, and technical requirements. We are not responsible for the acts, omissions, outages, failures, delays, policy changes, or pricing changes of third-party providers.

6.3. If a third-party integration becomes unavailable or changes in a manner that affects ClueSales functionality, we may modify, suspend, or discontinue the affected integration where reasonably necessary.

6.4. Artificial Intelligence and Automated Processing: ClueSales may use third-party artificial intelligence, machine-learning, and large language model services to perform certain Service functions, including extracting, structuring, screening, classifying, enriching, and scoring inbound lead information. Where such services are used, relevant Customer Data or portions of lead information may be transmitted to and processed by the applicable third-party provider for the purpose of providing the requested ClueSales functionality. Such processing is subject to the applicable third-party provider's terms, policies, and technical practices, as applicable.

7. Subscription Plans, Usage and Billing

7.1. ClueSales is provided through subscription plans. The applicable plan, price, billing interval, included capacity, and usage limits are presented during the purchase process.

7.2. Subscription charges are billed on a recurring basis until the subscription is cancelled or otherwise terminated.

7.3. Your subscription is subject to the usage limits and other restrictions of the plan you selected. We may restrict or pause processing when an account exceeds its applicable usage allowance, subject to the plan terms displayed at purchase.

7.4. Annual subscriptions, where offered, are billed for the applicable annual period in advance. Any promotional pricing, discounts, or credits are subject to the terms presented at the time they are offered.

7.5.Subscription cancellation prevents future renewal and, unless otherwise required by applicable law or stated in our Refund & Cancellation Policy, does not automatically entitle you to a refund for the unused portion of the current billing period.

7.6. Paddle's applicable buyer terms and refund policies provide rights and remedies that apply to your payment transactions.

8. Refunds and Cancellation

8.1. Cancellation of a subscription normally takes effect at the end of the current paid billing period, unless otherwise stated at checkout or required by applicable law.

8.2. Refund requests are handled in accordance with our 14-day Refund Policy and applicable statutory rights.

8.3. As Merchant of Record, Paddle processes refunds, cancellations, and payment-related support requests. Customers may request assistance directly through Paddle or by emailing ClueSales at support@cluesales.com.

9. Intellectual Property

9.1. ClueSales and its licensors retain all rights, title, and interest in and to the Service, including its software, source code, object code, architecture, interfaces, workflows, designs, trademarks, documentation, branding, and other proprietary materials.

9.2. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your active subscription solely for your internal business purposes.

9.3. Except for the limited rights expressly granted in these Terms, no intellectual property rights are transferred to you.

9.4. You retain ownership of Customer Data. You grant ClueSales a limited right to host, process, transmit, transform, and otherwise use Customer Data solely as reasonably necessary to provide and operate the Service and as otherwise described in our Privacy Policy.

10. Confidentiality

10.1. Each party may receive non-public information from the other party that is reasonably understood to be confidential ("Confidential Information").

10.2. The receiving party will use reasonable care to protect Confidential Information and will use it only for purposes connected with the parties' relationship.

10.3. Confidential Information does not include information that is publicly available without breach, was already lawfully known, is independently developed, or is lawfully received from a third party without a confidentiality obligation.

10.4. A party may disclose Confidential Information where required by law, regulation, court order, or lawful governmental request, provided that it may give notice where legally permitted.

11. Privacy and Data Protection

11.1. Our processing of personal information is described in our Privacy Policy.

11.2. Depending on the nature of the information and the applicable jurisdiction, you act as the controller or decision-maker for personal information submitted to ClueSales, while ClueSales processes such information on your behalf to provide the Service.

11.3. You are responsible for providing all required notices and obtaining any permissions or consents required for your collection and use of personal information processed through ClueSales.

11.4. We implement appropriate administrative, technical, and organizational measures designed to protect information processed through the Service.

12. Service Availability, Lead Processing and Disclaimers

12.1 Service Availability: ClueSales is provided on an "as is" and "as available" basis to the maximum extent permitted by applicable law. We do not guarantee that the Service will be uninterrupted, continuously available, error-free, secure, or available at any particular level of performance.

12.2 Technical and Operational Limitations: The Service may be affected by system capacity, processing volume spikes, scheduled maintenance, software or infrastructure failures, network or telecommunications failures, third-party service outages, email/messaging delivery failures, webhook failures, security incidents, or customer configuration errors.

12.3. Lead Screening, Classification and Automated Processing: ClueSales uses automated systems, which may include artificial intelligence and large language model technologies, to extract, screen, filter, classify, score, and route inbound lead information. These systems are probabilistic and may produce inaccurate, inconsistent, incomplete, or non-deterministic results. For example, the Service may incorrectly identify a legitimate inquiry as spam or low-quality, fail to identify spam or fraudulent submissions, incorrectly identify a low-intent inquiry as high-intent, fail to identify a high-intent inquiry, or extract or interpret information incorrectly. No screening, extraction, classification, scoring, or routing result is guaranteed to be accurate or error-free, and such results should be reviewed and acted upon using appropriate human judgment and business processes.

12.4 Lead Processing and Delivery: We do not guarantee that every inbound lead or inquiry will be successfully received, stored, processed, screened, scored, classified, routed, notified, delivered, or synchronized without delay, interruption, duplication, rejection, or error.

12.5 No Guarantee of Lead Outcomes: ClueSales does not guarantee the quality, identity, legitimacy, conversion potential, or commercial value of any lead or inquiry. Lead scores and alerts are operational tools and must not be treated as guarantees of business outcomes.

12.6 Customer Operational Responsibility: The Customer remains responsible for maintaining appropriate business processes for monitoring and responding to inbound inquiries, and should not rely exclusively on ClueSales as its sole means of detecting or responding to an inbound inquiry.

12.7 No Responsibility for Consequential Lead Loss: To the maximum extent permitted by applicable law, ClueSales is not responsible for lost sales, lost revenue, lost opportunities, missed follow-ups, loss of goodwill, business interruption, or other indirect, incidental, special, or consequential losses arising from or relating to delayed, failed, misclassified, or lost lead information.

12.8 Liability Cap Applies: Any liability arising from or relating to the Service is subject to the exclusions, limitations, and aggregate liability cap set out in these Terms.

13. Suspension and Termination

13.1. We may suspend or restrict access to the Service where reasonably necessary to address security threats, suspected fraud or abuse, non-payment, unlawful activity, material breach of these Terms, excessive resource usage, or activity that may harm our infrastructure or third parties.

13.2. Upon termination, your right to access the Service will cease. We may retain or delete account and Customer Data in accordance with our Privacy Policy and legal requirements.

14. Indemnification

14.1. You agree to defend, indemnify, and hold harmless Cluesales Labs LLP and its partners, officers, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and reasonable expenses arising from or relating to:

• your use or misuse of the Service;
• your Customer Data or your processing of personal information;
• your communications with leads or third parties;
• your violation of applicable law or third-party rights; or
• your breach of these Terms.

15. Limitation of Liability

15.1 Exclusion of Certain Damages: To the maximum extent permitted by applicable law, ClueSales and its partners, officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, opportunities, data, or business interruption.

15.2 Aggregate Liability Cap: To the maximum extent permitted by applicable law, the total aggregate liability of ClueSales to the Customer arising out of or relating to the Service or these Terms will not exceed the subscription fees actually paid by the Customer to ClueSales for the three (3) months immediately preceding the event giving rise to the claim.

15.3 Exceptions Required by Law: Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited under applicable law.

16. Force Majeure

16.1. We will not be responsible for delay, interruption, or failure to perform caused by circumstances beyond our reasonable control, including internet or telecommunications failures, third-party service outages, natural disasters, war, governmental action, labor disputes, or widespread utility failures.

17. Changes to These Terms

17.1. We may update these Terms from time to time to reflect operational, legal, or security changes. Updated Terms will be posted on this page with a revised date.

18. Governing Law and Severability

18.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of these Terms shall be instituted exclusively in the competent courts located in India.

18.2 Severability & Entire Agreement: If any provision of these Terms is held to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. These Terms constitute the entire agreement between you and Cluesales Labs LLP regarding the Service.