Terms of Service

1. Introduction

1.1 Purpose Statement: Welcome to ClueSales! Our Terms and Conditions establish the rules for using our services, promoting fairness, security, and transparency in our digital community. ClueSales is a proprietary software platform owned and operated by Cluesales Labs LLP (herein referred to as "the Company", "we", "us", or "our").

1.2 Acceptance Clause: By accessing our platform, utilizing our webhook ingestion protocols, or connecting your portal pipelines, you agree to abide by the terms outlined in these Terms and Conditions. Your continued use implies your full understanding and legally binding acceptance of these conditions.

2. User Rights and Responsibilities

2.1 User Conduct: Users (primarily licensed real estate agents and agency staff) are expected to engage in respectful, professional, and lawful behavior on our platform. You agree not to exploit our system pipelines, attempt code injection against our ingestion parsers, or use the platform to distribute unauthorized marketing materials. Violations will lead to immediate account suspension as outlined in Section 8.

2.2 Account Security: Protecting your account infrastructure is crucial. Users are entirely responsible for maintaining the security of their login credentials, API secrets, webhook endpoints, and passwords, contributing to the overall safety of our digital community. The Company is not liable for unauthorized access resulting from compromised user credentials.

3. Service Description

3.1 Overview of Services: ClueSales provides an automated data parsing and communication orchestration SaaS platform. The system ingests lead data payloads from third-party real estate platforms (such as realestate.com.au, Domain, and custom agency websites), processes user intent via integrated Large Language Model (LLM) processing utilities, and triggers real-time routing alert sequences.

3.2 Modifications Clause: We reserve the right to modify, optimize, or temporarily discontinue background system services to perform critical infrastructure upgrades or maintain framework integrity. Users will be notified of significant feature updates or structural API changes via their registered administrative email address.

4. Payment Terms and Merchant of Record

4.1 Fee Structure & Merchant of Record: Users agree to pay the specified monthly subscription fees associated with their selected pricing tier (Basic, Growth, or Pro).

4.2 Billing Policies: Billing occurs on a strict monthly recurring cycle based on the activation date of your subscription tier. If your account surpasses its designated tier lead intake limits within an active billing period, ClueSales reserves the right to pause automated webhook processing until the start of the next cycle or until you authorize an account upgrade through the Paddle billing portal.

5. Mandatory Outbound Communications & Consent Warranty

5.1 Lead Communication Compliance: The ClueSales platform integrates with messaging automation networks (including email protocols, SMS gateways, and WhatsApp business profiles). You, the Subscriber, explicitly warrant that you possess verifiable, active, opt-in legal consent to contact and communicate with every individual consumer lead whose data is ingested into your ClueSales account pipeline.

5.2 Indemnification: Cluesales Labs LLP acts strictly as a data routing and technical transformation utility. You agree to indemnify, defend, and hold harmless Cluesales Labs LLP against any claims, regulatory penalties, fines, or legal actions arising from unauthorized communications, spam, or violations of privacy and consumer protection laws (including the Australian Spam Act 2003 or equivalent global regulations) committed through your account.

6. Privacy Policy Integration

6.1 Data Handling: We handle structural user data and transient lead text strings strictly as outlined in our Privacy Policy, respecting consumer data insulation and complying with standard data protection principles. Ingested lead data is parsed contextually and is never cached or stored to train open-source foundational language models.

6.2 Cookies Usage: Cookies and localized session tokens are utilized strictly to maintain active user authentication and store interface state preferences. You may manage cookie filters within your local browser ecosystem, though disabling them may impact your login persistence.

7. Intellectual Property Rights

7.1 Ownership Statement: Cluesales Labs LLP retains exclusive ownership, title, and all intellectual property rights over the underlying parsing software, proprietary layout frameworks, branding assets, code architectures, and custom interface elements used to deliver the ClueSales service.

7.2 User Content Rights: Users retain ownership of raw data inputs passed through the platform. Users grant Cluesales Labs LLP a limited, non-exclusive, royalty-free license to parse, transform, and transmit this content solely to deliver the requested automated service workflows to the user's account configuration.

8. Termination and Suspension

8.1 Grounds for Termination: We reserve the absolute right to suspend or terminate account access immediately, without prior notice, under the following circumstances: Violation of any section of these Terms and Conditions; Non-payment of subscription dues via our Merchant of Record; Utilizing the platform to process fraudulently obtained user phone lists; Infrastructure abuse that threatens the processing stability of other subscribers.

8.2 Consequences of Termination: Upon termination, your unique email ingestion forwarding tokens will be destroyed, webhook endpoints will be severed, and access to the ClueSales data dashboard will be revoked. No pro-rated refunds are provided for mid-cycle terminations resulting from compliance violations.

9. Dispute Resolution and Legal Jurisdiction

9.1 Resolution Methods: In the event of a dispute, controversy, or claim arising out of or relating to these terms, parties agree to first attempt an informal, good-faith negotiation within 30 days. If a resolution cannot be reached, the dispute will be resolved through formal mediation or binding arbitration.

9.2 Jurisdiction Clause: These Terms and Conditions shall be governed by, interpreted, and construed in accordance with the laws of the jurisdiction in which Cluesales Labs LLP is registered, without regard to conflict of law principles. Any legal proceedings must be initiated within those authorized territorial courts.